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THE ULTIMATE TOOL TO TAKE YOUR HAIR FROM LIMP TO LIFT!

Shipping & Returns Policy

We know website policies can cover a lot of ground – so before you grab a cup of tea and get reading the Shipping Policy below – here’s a summary of the things we think you’ll want to know first!

 

  • Ever need to contact us? Go for it and send us an email here: info@elevateprohair.com
  • We take great pride in our products and services and do our best to provide you with as much information to support your purchases and interactions with us – but please always do your own research. We want you to LOVE and ENJOY what you buy from us! 
  • On that, we’re pretty confident that you’ll love our products as much as we do, but hey, stranger things have happened – so please take note that we do not offer refunds or exchanges for change of mind.
  • However, in unusual cases, like if your product arrives faulty from the get-go (😢), or something happens covered by the warranty, well that’s when our team will swoop in and work with you to get everything back on track. And we will honour anything that is covered under Australian Consumer Law. 
  • Of course, we respect your right to privacy, which is why we adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
  • We use several third-party providers, such as shipping companies. Like us, they are human, so sometimes things don’t always go to plan – just know we are all doing our best and will work together to answer your questions or find the best solutions to any pesky problems that present themselves.

 

Oh, and we’d love your help keeping this a happy and kind place to shop, browse and share.

Now for the nitty gritty details – grab that tea, put your feet up and enjoy the read!

PS Can’t get enough? We’ve got you covered because there’s plenty more to read in our Website Terms and Conditions of Use, Refund Policy and Privacy Policy!

 

SHIPPING POLICY FOR SHARON BLAIN INTERNATIONAL 


Welcome to www.elevateprohair.com (the 'Website').  The Website is operated by Sharon Blain International trading as Sharon Blain Education Pty Ltd (ABN 96 154 294 283).  

Thank you for visiting and shopping on the Website. The following information sets out the terms and conditions that constitute our Shipping Policy.

 

  1. Processing your Order
    An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

  2. Shipment Processing Time
    Processing time refers to the time it takes for us to prepare your order for shipping.
    After your payment is authorised and verified, we do our best to ensure all orders are processed within 3 business days. We will contact you if for some reason there are any delays.

  3. Shipment Locations
    3.1.   Domestic (within Australia) and International
    Sharon Blain International ships domestically within Australia, where we are located, as well as worldwide. See below for further shipping information. 

  4. Shipment rates and delivery estimates
    We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only, and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
    a) Domestic (within Australia) Shipping Options:
    Australia Post Standard Shipping within Australia with tracking: $13.95

    Standard domestic shipping within Australia is expected to arrive within 3-6 business days after order processing time. Due to unforeseen circumstances and the impact of COVID-19, these expected times cannot be guaranteed, and delays are expected in addition to standard shipping times.

    b) International Shipping Options:
    Australia Post Standard International Shipping with tracking: $49.95

    Items shipped worldwide from Australia are expected to arrive within 10-21 business days after order processing. Due to unforeseen circumstances; the exact delivery location; and the impact of COVID-19, these expected times cannot be guaranteed, and delays are expected in addition to standard shipping times.

  5. Tracking Options
    Sharon Blain International aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package. 

  6. International Customs, Duties and Taxes
    All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. Sharon Blain International is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in any way from these charges and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us.

  7. Damages
    If there is any damage to the packaging/item on delivery, contact us immediately at info@elevateprohair.com – Please first refer to our Refund Policy for information relating to remedy.

  8. Missing or Lost Package
    There are several reasons why a package gets lost or becomes a delivery exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Sharon Blain International politely requests that customers look in common carrier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please refer to our Refund Policy document, and then contact us at info@elevateprohair.com to report missing or lost packages.

  9. Questions
    If you have any questions about the delivery and shipment of your order, please contact us at info@elevateprohair.com

 

SHARON BLAIN INTERNATIONAL REFUND POLICY

Welcome to www.elevateprohair.com (the 'Website').  The Website is operated by Sharon Blain International trading as Sharon Blain Education Pty Ltd (ABN 96 154 294 283).  

This Refund and Cancellation Policy (‘Policy’) applies to all the various Products and Services that have been/will be listed for sale or made available through the Website (the Services/Products, Service, Services or Service/s, ‘Product’, 'Products', or ‘Product/s’). 

 

  1. General
    a) We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund and Cancellation Policy ("Policy").
    b) Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
    c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
  2. Australian Consumer Law
    a) Under the Australian Consumer Law:

       i) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
          A) to cancel your service contract with us; and
          B) to a refund for the unused portion, or to compensation for its reduced value.

       ii) You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

    b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

    c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

    d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

    e) Further information about the Australian Consumer Law and these Consumer Guarantees are available from the website of the Australian Competition and Consumer Commission.

    f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law), then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

    g) If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law), then you may still be entitled to have the goods repaired or replaced.

  3. Change of Mind
    In the event that you receive the product/s or access to services you have purchased, as stated, but that you simply change your mind, we do not offer refunds or exchanges. Please check all the product details on our website carefully prior to purchasing.

  4. Product is found Faulty on Arrival
    To the extent permitted by law, all warranties are excluded except those contained in the Australian Consumer Laws pursuant to Schedule 2 of the Competition and Consumer Act 2010. A replacement will be provided upon the return of the Product within 7 days from the date you receive the item, where the Product was faulty immediately upon you receiving it. Please email us immediately you experience the fault at info@elevateprohair.com – Please include proof of purchase showing the date of purchase of the Product, the order number, a description of the Product and the fault (photographic or video evidence is preferred), and your contact details. We will be in contact regarding the next steps.

  5. Products Lost or Damaged During Delivery
    a) In the event  that an item is lost or damaged in the course of the Delivery Services, we ask that you:

       i) contact the Delivery Service Provider directly to request a refund or to claim on any insurance options available;
       ii) contact us by sending an email to info@elevateprohair.com informing of us of the situation and progress, outlining in what way the Product/s were damaged in transit (where relevant) so we are able to determine if the Delivery Service Provider should be removed from the Purchase Services. (Photographic or video evidence of damage is preferred);
       iii) If your communications with the Delivery Service Provider prove unsuccessful, please contact us as soon as possible via the above email so we may work with you to find an appropriate course of action.

    b) Where applicable and where no other remedies apply, we will cover postage and replace the damaged product with the equivalent item, provided that you have contacted us within 7 days from the date of you receiving the damaged product. We may request that any damaged product is returned to us in the condition in which it was received, together with any packaging and other items which you received with the damaged product.

  6. Warranty Claim
    a) Sharon Blain International's physical Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the Product and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Product/s repaired or replaced if the Product/s fail to be of acceptable quality and the failure does not amount to a major failure (the 'Warranty').

    b) You may make a claim under this clause (the 'Warranty Claim') for material defects and workmanship in the Product/s if your claim falls within the 'Warranty Period', which is a total of 12 months from the date you receive the Product.

    c) In order to make a Warranty Claim during the Warranty Period, you must provide proof of purchase to us showing the date of purchase of the Product, the order number, a description of the Product and the fault (photographic or video evidence is preferred),your contact details, and the price paid for the Product by sending written notice to Sharon Blain International at PO BOX 463, Concord, New South Wales, 2137 or by email at info@elevateprohair.com 

    d) Where the Warranty Claim is accepted, then the provider of the Warranty will, at their sole discretion, either repair or replace any defective Products or part thereof with a new or remanufactured equivalent during the Warranty Period at no charge to you for parts or labour. You acknowledge and agree that you will be solely liable for any postage or shipping costs incurred in facilitating the Warranty Claim if the Warranty Claim is not accepted.

    e) The Warranty shall be the sole and exclusive Warranty that came with the product, and shall be the sole and exclusive remedy available to you in addition to other rights and under a law in relation to the Product/s to which this warranty relates.

    f) All implied warranties including the warranties of merchantability and fitness for use are limited to the Warranty Period.

    g) The Warranty does not apply to any appearance of the supplied Product/s, nor to the additional excluded items set forth below, nor to any supplied Product/s where the exterior of which has been damaged or defaced, which has been subjected to misuse, abnormal service or handling, or which has been altered or modified in design or construction.

  7. Exceptions
    a) Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if;

    i) You misused the said product or service in a way which caused the problem.
    ii) You knew or were made aware of the problem(s) with the product or service before you purchased it.
    iii) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
    iv) The product is exhibiting normal wear and tear which is legitimately expected over a reasonable time period of you owning the product.
    v) Any other exceptions that apply under the Australian Consumer Law.

  8. Shipping Costs for Warranty Returns
    a) In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping of the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.

    b) If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair or replacement under the terms of this Policy (including under the Australian Consumer Law), then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

    c) If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair or replacement under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.

    d) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair or replacement under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

  9. Response Time
    We aim to process any requests for repairs or replacements within 7 business days of return receipt of the product.

  10. Contact Us
    If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: info@elevateprohair.com

 

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