We know website policies can cover a lot of ground – so before you grab a cup of tea and get reading the Shipping Policy below – here’s a summary of the things we think you’ll want to know first!

• Ever need to contact us? Go for it and send us an email here: info@elevateprohair.com
• We take great pride in our products and services and do our best to provide you with as much information to support your purchases and interactions with us – but please always do your own research. We want you to LOVE and ENJOY what you buy from us! 
• On that, we’re pretty confident that you’ll love our products as much as we do, but hey, stranger things have happened – so please take note that we do not offer refunds or exchanges for change of mind.
• However, in unusual cases, like if your product arrives faulty from the get-go (😢), or something happens covered by the warranty, well that’s when our team will swoop in and work with you to get everything back on track. And we will honour anything that is covered under Australian Consumer Law. 
• Of course, we respect your right to privacy, which is why we adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
• We use several third-party providers, such as shipping companies. Like us, they are human, so sometimes things don’t always go to plan – just know we are all doing our best and will work together to answer your questions or find the best solutions to any pesky problems that present themselves.

Oh, and we’d love your help keeping this a happy and kind place to shop, browse and share.

Now for the nitty gritty details – grab that tea, put your feet up and enjoy the read!

PS Can’t get enough? We’ve got you covered because there’s plenty more to read in our Website Terms and Conditions of Use, Refund Policy and Privacy Policy!

SHIPPING POLICY FOR SHARON BLAIN INTERNATIONAL 

Welcome to www.elevateprohair.com (the 'Website').  The Website is operated by Sharon Blain International trading as Sharon Blain Education Pty Ltd (ABN 96 154 294 283).  

Thank you for visiting and shopping on the Website. The following information sets out the terms and conditions that constitute our Shipping Policy.

1. Processing your Order
   An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
   
   
2. Shipment Processing Time
   Processing time refers to the time it takes for us to prepare your order for shipping.
   After your payment is authorised and verified, we do our best to ensure all orders are processed within 3 business days. We will contact you if for some reason there are any delays.
   
   
3. Shipment Locations
   3.1.   Domestic (within Australia) and International
   Sharon Blain International ships domestically within Australia, where we are located, as well as worldwide. See below for further shipping information. 
   
   
4. Shipment rates and delivery estimates
   We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only, and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
   a) Domestic (within Australia) Shipping Options:
   1 Tool = $9.95
   2 Tools = $19.95
   3 Tools = $29.95
   
   Standard domestic shipping within Australia is expected to arrive within 3-6 business days after order processing time. Due to unforeseen circumstances and the impact of COVID-19, these expected times cannot be guaranteed, and delays are expected in addition to standard shipping times.
   
   b) International Shipping Options:
   1 Tool = $49.95
   2 Tools = $99.95
   3 Tools = $139.95
   
   Items shipped worldwide from Australia are expected to arrive within 10-21 business days after order processing. Due to unforeseen circumstances; the exact delivery location; and the impact of COVID-19, these expected times cannot be guaranteed, and delays are expected in addition to standard shipping times.
   
   
5. Tracking Options
   Sharon Blain International aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package. 
   
   
6. International Customs, Duties and Taxes
   All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. Sharon Blain International is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in any way from these charges and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us.
   
   
7. Damages
   If there is any damage to the packaging/item on delivery, contact us immediately at info@elevateprohair.com – Please first refer to our Refund Policy for information relating to remedy.
   
   
8. Missing or Lost Package
   There are several reasons why a package gets lost or becomes a delivery exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Sharon Blain International politely requests that customers look in common carrier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please refer to our Refund Policy document, and then contact us at info@elevateprohair.com to report missing or lost packages.
   
   
9. Questions
   If you have any questions about the delivery and shipment of your order, please contact us at info@elevateprohair.com